camelBot · Discord ticket bot

Each Discord ticket opens its own room

One button opens a private ticket channel for every request. AI answers first from your FAQ, and your staff claim, solve and close the rest.

Build my ticket bot

No code. Free while in beta. Already in Discord? Add camelBot and type /camel create.

Cedar Hall
Info
  • rules
  • roles
Help
  • support
  • faq
Tickets
  • ticket-0042
supportPress the button for help
daxused/bell setup
BellAPPToday at 6:02 PM
Need a hand?

Press the button and a private room opens for you and our staff.

Open a ticket
BellAPPToday at 9:41 PM
Your ticket is open: ticket-0042
Only you can see thisDismiss message
Message #support

One ticket, start to finish

The life of a ticket

Follow one request from the first click to the closed log. Pick a step to jump to it.

Seen by lumi, the member
Step 1 of 6

One button opens it

Members press Open a ticket on a panel in your help channel. One press starts it all.

Night shift

Answers while you sleep

Tickets come in at 2 AM too. Your bot answers from your FAQ on the spot, and your staff wake up to a short list of what still needs a person.

  1. 11:48 PM
    How do I change my nickname?
    from kit
    Answered from the FAQ
  2. 1:12 AM
    Someone keeps sending me spam DMs
    from noor
    Waiting for staff
  3. 3:05 AM
    Where do I post my art?
    from ezra
    Answered from the FAQ
  4. 5:30 AM
    Can I appeal my warning?
    from milo
    Waiting for staff

Ticket types

A form for every kind of request

Give each kind of ticket its own button, its own questions and its own team. Pick one to start from, and change anything you like.

Cedar Hall
Help desk · Directory
Pick a floor to start from it

Make it yours

Describe it once, try it right away

Tell camel-builder, our AI, how your help desk should work. It writes the bot, and you try it as pretend members in a private test channel before your server sees it.

What should your ticket bot do?Let members open a support ticket with a button. Ask for the topic and details in a form, then open a private channel for them and our Staff role, with Claim and Close buttons. Have AI answer first from our FAQ, and post a summary in #ticket-logs when a ticket closes.Start with this

Want every step?How to make a Discord ticket bot with private channels9 min read

Questions

Ticket bot questions

How do I make a ticket bot for my Discord server?

Sign in to camelBot with Discord and describe your ticket bot in plain words. Say what the button does, what the form asks and who your staff are. Our AI writes it with no code. Try it as pretend members in your private test channel, then add it to your server and post the panel.

Can a Discord ticket bot open a private channel for each ticket?

Yes. Each ticket gets its own channel that only the member who opened it, your staff and the bot can see. When it closes, the member can still read it, so they can look back at the answer.

Can a Discord support bot answer tickets with AI?

Yes. Your bot answers first from your FAQ and rules, keeps the conversation going in the ticket, and brings in your staff when the member still needs a person. It reads screenshots too.

How do staff claim a ticket?

With the Claim button on the ticket. It changes to show who's handling it, and anyone else who presses it is told who has it. Only your staff can claim or close a ticket.

Can the bot save ticket transcripts?

Yes. When a ticket closes, your bot can post the whole conversation as a text file in your log channel, with a short AI summary on top.

Can I have different forms for reports, appeals and questions?

Yes. Give each kind its own button, its own questions and its own team. A report form can ask who it's about with a member picker and take a screenshot.

Is it free to make a Discord ticket bot?

Yes. camelBot is free while in beta, and you can build your ticket bot with no credit card.

The front desk

Open your help desk

Describe it in plain words, try it in a private test channel, and add it to your server today.

Build my ticket bot

Already in Discord? Add camelBot and type /camel create.